FAQ
FAQ
Frequently Asked Questions
Your Questions Answered
Have questions about life at The Amber at Greenbrier? We’ve gathered the details you need — from leasing information and pet policies to amenities and neighborhood tips — all in one place. If you can’t find the answer you’re looking for, our friendly team is just a call or click away.
Is there an application and administration fee? If so, what are they?
We charge a $50 application fee per applicant for all individuals aged 18 and older, along with a one-time $300 administrative fee.
What lease terms do you offer (6, 9, 12 months)?
We offer flexible lease terms ranging from 3 to 15 months to accommodate varying resident needs.
How much is the security deposit?
We require a security deposit ranging from $750 up to one month’s rent, depending on qualification criteria.
Is renter’s insurance required?
Renters insurance is required for all residents.
When is my rent due?
Rent is due on the first (1st) of each month in accordance with the terms of the lease agreement.
How do I pay my rent?
We accept online payments via credit card or ACH, as well as CheckFree Pay payments at qualifying locations, for your convenience.
Are any utilities included?
Please note that utilities are not included in the rental rate and are the responsibility of the resident.
Are there additional fees I should expect?
There is an additional $147 in monthly fees, which includes high-speed internet, valet trash service, pest control, amenity access, and trash service. Additional monthly fees may apply for residents who have a pet or choose to add optional features such as a storage unit, garage, reserved parking, or RentPlus enrollment.
How do residents submit maintenance requests?
Residents may submit service requests 24 hours a day through the online resident portal for their convenience.
Is 24-hour emergency maintenance available? What qualifies as an emergency maintenance request?
After-hours emergencies include the following situations:
– Uncontrollable water leaks
– Flooding inside the unit or elsewhere on the property that cannot be controlled
– No heat when temperatures are expected to drop below 50°F (issues at higher temperatures will be addressed the following day)
– Loss of power confirmed not to be caused by the utility company
– Broken front door lock
– Broken or unsecured first-floor window
– Gates preventing entry or exit, or gates that cannot be closed
– Toilet blockages or leaks in one-bath units only
– Garage door malfunctions with a vehicle or person inside
– Broken glass, injury, presence of feces in water, or inability to access main drains or unlocked gates at the pool after hours
– Digital front door lockout due to device failure
– Non-operational lift or pump stations
– Fire monitoring alarms or runaway alarms
– No cooling when temperatures exceed 80°F (calls after 8:30 PM will be addressed the following day)
– Minor water leaks that can be isolated and turned off (will be addressed the following day)
– No hot water (calls after 8:30 PM will be addressed the following day)
– Appliances not properly operating (calls after 8:30 PM will be addressed the following day)
– Carbon monoxide detectors chirping (calls after 8:30 PM for 120V-powered units will be addressed the following day)
– Uncontrollable water leaks
– Flooding inside the unit or elsewhere on the property that cannot be controlled
– No heat when temperatures are expected to drop below 50°F (issues at higher temperatures will be addressed the following day)
– Loss of power confirmed not to be caused by the utility company
– Broken front door lock
– Broken or unsecured first-floor window
– Gates preventing entry or exit, or gates that cannot be closed
– Toilet blockages or leaks in one-bath units only
– Garage door malfunctions with a vehicle or person inside
– Broken glass, injury, presence of feces in water, or inability to access main drains or unlocked gates at the pool after hours
– Digital front door lockout due to device failure
– Non-operational lift or pump stations
– Fire monitoring alarms or runaway alarms
– No cooling when temperatures exceed 80°F (calls after 8:30 PM will be addressed the following day)
– Minor water leaks that can be isolated and turned off (will be addressed the following day)
– No hot water (calls after 8:30 PM will be addressed the following day)
– Appliances not properly operating (calls after 8:30 PM will be addressed the following day)
– Carbon monoxide detectors chirping (calls after 8:30 PM for 120V-powered units will be addressed the following day)
Do the apartments have a washer/dryer? If not, is there a laundry service available on site? (Include cost if so)
We offer in-unit washers and dryers, which are included as part of your apartment home.
Is parking available and is it included?
We offer decal-controlled parking for residents that is included at no additional cost.
What is the pet policy including fees, restrictions and how many pets are allowed per apartment?
We are a pet-friendly community and welcome both cats and dogs. Pet fees and monthly pet rent are as follows:
One pet: $350 pet fee and $45 monthly pet rent
Two pets: $600 pet fee and $80 monthly pet rent
Please note that we have breed restrictions. The following breeds, including full-blooded or mixed, are not permitted: Pit Bull, American Staffordshire Terrier, Chow, Rottweiler, Presa Canario, Akita, Wolf Hybrid, and Malamute.
One pet: $350 pet fee and $45 monthly pet rent
Two pets: $600 pet fee and $80 monthly pet rent
Please note that we have breed restrictions. The following breeds, including full-blooded or mixed, are not permitted: Pit Bull, American Staffordshire Terrier, Chow, Rottweiler, Presa Canario, Akita, Wolf Hybrid, and Malamute.
Is there reserved parking or personal garages available (include additional fees)?
We offer reserved parking for $50 per month and garage rentals for $185 per month.
What amenities does this property have?
Our community offers a variety of amenities for residents, including:
– Bark Park
– Swimming Pool
– Group Fitness Classes
– Fitness Center
– Kids Fitness Area
– Clubhouse
– Coffee Bar
– Business Center
– Movie Theater
– Game Room
– Bark Park
– Swimming Pool
– Group Fitness Classes
– Fitness Center
– Kids Fitness Area
– Clubhouse
– Coffee Bar
– Business Center
– Movie Theater
– Game Room
Is there an amenity fee? If so, what does this amenity fee include? (include fee amount if applicable)
Yes, there is a monthly amenity fee of $15 that includes access to all amenities 7 days a week and the 3 fitness centers 24 hours a day.
How do I schedule a tour at this community?
You can schedule a tour to view the community by calling our office or visiting our property website.
How soon can I move in?
Move-in is available once all screening requirements have been completed and approved.
How do I apply for an apartment?
You may apply for an apartment either from the comfort of your home via our property website or in person by visiting our office and using the business center.
What are the income and credit requirements?
All applicants must have a combined verifiable source of income equal to at least 2.5 times the monthly rent. Our credit reporting agency evaluates credit and rental history to assess indicators of future rental payment performance.
Do you accept co-signers or guarantors?
We accept guarantors.
What documents are required to apply?
To apply for an apartment, all applicants aged 18 and older must provide a valid government-issued photo ID and documentation verifying income. Additional documentation may be requested after the screening process is completed.
Additional Questions?
Not to worry, help is on the way.
Send us a message or call during business hours for a chat.